Shipping Policy

Digital Services

ElevyaAI is primarily a digital career development platform. Most of our services are delivered electronically and do not require physical shipping. These include:

• Platform access and subscriptions
• Career assessments and reports
• Digital learning materials
• Online coaching sessions
• Certificates and credentials (digital format)
• Analytics and dashboard access

Physical Products

Occasionally, we may offer physical products such as branded merchandise, printed materials, or promotional items. When applicable, the following shipping policies apply:

Order Processing

• Orders are processed within 1-2 business days
• You'll receive a confirmation email with tracking information
• Processing time is separate from shipping time
• Orders placed on weekends or holidays are processed the next business day

Shipping Restrictions

We currently ship to most countries worldwide. However, shipping restrictions may apply to:

• Countries with trade restrictions or sanctions
• Remote or hard-to-reach locations
• P.O. boxes for certain express shipping options
• Military bases (APO/FPO addresses may have longer delivery times)

Damaged or Lost Packages

• Please inspect packages upon delivery
• Report damaged items within 48 hours of delivery
• We'll work with the shipping carrier to resolve lost package claims
• Replacement items will be sent at no additional cost for our error
• Insurance is included on all express and international shipments

Address Changes

• Address changes must be requested before the order ships
• Contact customer support immediately if you need to change your address
• Address changes after shipping may incur additional fees
• Ensure your shipping address is complete and accurate

Returns and Exchanges

For physical products:

• Items must be returned within 30 days of delivery
• Items must be in original condition and packaging
• Return shipping costs are the responsibility of the customer unless the item was defective
• Refunds will be processed within 5-10 business days of receiving the return

Corporate and Bulk Orders

For enterprise customers or bulk orders, special shipping arrangements may be available:

• Dedicated account management for large orders
• Custom packaging and branding options
• Scheduled delivery windows
• Volume discounts on shipping costs
• Direct billing arrangements

Environmental Responsibility

We're committed to sustainable shipping practices:

• Eco-friendly packaging materials when possible
• Optimized packaging to reduce waste
• Carbon-neutral shipping options available
• Paperless invoicing and digital receipts

Contact Information

For shipping-related questions or issues: