Cancellation & Refund Policy

Overview

At ElevyaAI, we want you to be completely satisfied with our career development platform. This policy outlines our cancellation and refund procedures to ensure transparency and fairness for all users.

Free Trial

We offer a 14-day free trial for new users:

• No credit card required to start your trial
• Full access to all features during the trial period
• You can cancel anytime during the trial without charge
• After the trial ends, you'll be charged for your selected plan unless cancelled

Subscription Cancellation

How to Cancel

You can cancel your subscription at any time through:

• Your account settings dashboard
• Contacting our customer support team
• Sending an email to support@elevyaai.com

When Cancellation Takes Effect

• Cancellations take effect at the end of your current billing period
• You'll continue to have access to all features until the end of your paid period
• No partial refunds for unused portions of the billing period
• You can reactivate your subscription at any time before the cancellation takes effect

Refund Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscribers (excluding free trial period):

• Full refund available within 30 days of your first paid subscription
• Applies to your first payment only
• Must be requested through our customer support
• Refund will be processed within 5-10 business days

Partial Refunds

We generally do not provide partial refunds, except in the following circumstances:

• Technical issues that prevented service access for extended periods
• Billing errors or duplicate charges
• Service downtime exceeding our uptime guarantee
• Exceptional circumstances reviewed on a case-by-case basis

Annual Subscriptions

• 30-day money-back guarantee applies to annual plans
• After 30 days, annual subscriptions are non-refundable
• You can cancel to prevent auto-renewal for the next year
• Downgrades to monthly plans are not available mid-term

Non-Refundable Services

The following are non-refundable:

• One-time services (career coaching sessions, resume reviews)
• Completed training programs or certifications
• Custom enterprise implementations
• Third-party integrations or add-ons

Refund Process

How to Request a Refund

1. Contact our customer support team
2. Provide your account information and reason for refund
3. Our team will review your request within 2 business days
4. If approved, refund will be processed to your original payment method
5. You'll receive confirmation once the refund is completed

Processing Time

• Credit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Bank transfers: 7-14 business days
• Processing time may vary by financial institution

Chargebacks and Disputes

Before initiating a chargeback with your credit card company, please contact our customer support team. We're committed to resolving any billing issues directly and promptly. Chargebacks may result in suspension of service and additional fees.

Price Changes

• Existing subscribers are protected from price increases for their current billing cycle
• Price changes will be communicated 30 days in advance
• You can cancel before the price change takes effect
• Annual subscribers are protected for the full year

Force Majeure

Refunds may not be available for service interruptions caused by events beyond our control, including but not limited to natural disasters, government actions, internet outages, or third-party service failures.

Policy Updates

We may update this Cancellation & Refund Policy from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes indicates acceptance of the new policy.

Contact Information

For cancellations, refund requests, or questions about this policy: